Successful Hiring: Making Sure They Know What You Expect

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Hiring the right people at the appropriate time can propel your business forward.  Hiring the wrong person or hiring in the wrong order can be a drain on resources, energy, or worse.  Jim Collins, author of “Good to Great”, uses the phrase of “putting the right person in the right seat on the bus”.

Hiring shouldn’t be done quickly.  It may take several months to find the right fit. Time should be given to what the needs of your company are and when they should be added.  When adding a team member consideration of their ability to grow in the position is critical. Not just if they can fill the current job.

What is the Right Order of Hiring?

Too often a small business or solopreneur gets so busy they add someone to ease their work load without consideration of what the long term consequences will be. Adding a virtual person to do accounting, administrative work, or some other task is the great first step.  Adding someone to do sales on commission is also a good first step.

Have Clear Work Requirements

Using KRA’s (Key Result Areas) is critical to define what you expect.  KRA’s layout in simple terms what it looks like when a team member is winning.

  • A good job description
    1. The position requirements.
    2. The position experience.
    3. What it looks like to win in the position.
  • A clear compensation schedule.
  • A non-compete schedule if needed

Generous Giving: The Joy of the Christmas Season

 

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One of the great joys this time of year is being able to give generously.  Gifts to family members are planned for Christmas morning. Stockings are hung expecting goodies to be inside. Giving generously has been going on from the time the wise men presented gifts to Christ over two thousand years ago.

 

Give to not only do good but to do well.

  • Live on less than you make.

The first step in generous giving is to have extra to give.  If we live on less than we make we will have excess to help others.  We can help the single mom with three kids that is barely making ends meet on a modest income.  If we have a surplus, we can help the family that just lost a provider.

  • Giving can lead to making new friends.

When we look outside of our family to be generous we meet new people. Sometimes this can lead to long term friendships. This may lead to a mentoring opportunity.

  • Giving focuses you outside yourself.

Generous giving forces us to focus on others and consider where they are in life.  By the very process of thinking about someone else’s needs, it moves us from our wants. Researchers tell us that giving makes us happier, it improves our relationships with our spouse, and lowers our stress.

Be a grateful recipient of gifts.

Grateful people are always generous people.

We can view Christmas classics almost anytime and the lessons they tell.  Movies like Scrooge, It’s a Wonderful Life, White Christmas, and we can’t leave out Christmas Vacation.

  • Scrooge – Lesson of a changed life.
  • It’s a Wonderful Life – People matter most.
  • White Christmas – A story of gratitude and helping others.
  • Christmas Vacation – Be generous

 

On a personal note for this Christmas season.  I am grateful for my awesome wife of 34 years.   I am grateful for my grown children who are all amazing young adults. I am grateful that my daughter is married to a fantastic guy. I am grateful for a healthy new grandson!!!  Gifts are nice, but what else do I need for Christmas?

Question of the Week:  What are you doing this year to be generous?

Quote of the Week: “Giving frees us from the familiar territory of our own needs by opening our mind to the unexplained worlds occupied by the needs of others.”— Barbara Bush

What is The Vision You Have For Your Business?

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Where there is no vision the people perish.  This is a common phrase that when you are in church you expect that a building plan is about to begin.  In business vision is what keeps it going through all the ups and downs. Vision propels a business forward, even when the setbacks that make the rough and tumble world of everyday business life happens.

Great leaders understand that having vision and repeating what the vision is often is how companies move forward.  Leaders emphasize how the work that is being done matters and makes a difference in the lives of others.

Where is your business going in 2015 and beyond?

The first step is to know where your business has been, and where you would like business look like to move it forward.  Many businesses let events run them rather than making things happen. Know what you want your business to look like.

What are the core values of your business?

Is your core value to be the cheapest? Probably not, only Walmart has made that work.  If you strive to be the cheapest and race to the bottom you might win. Then what do you do if your product or service is below the cost of production?

Is your core value integrity?  It had better be or you won’t be in business very long.  Your business is a trust brand.

What are your core beliefs?

Is the only reason you are in business to make money?  Making a profit is important, it is how business grows, adds employees, and helps the owner build wealth. However, if you don’t have a bigger why when things get difficult, you won’t enjoy the business any longer.

Are you as a great leader repeating your vision often so it becomes part of your organization? Have you as a leader established what core values and beliefs in your organization are to sustain it during the ups and down?  If you as a leader have done these things, then 2015 is set up to be your best year ever.

Question of the week: What will your business look like in 5 years if you have vision?

Quote of the week:  “The greatest danger for most of us is not that our aim is too high and we miss it, but that it is too low and we reach it.” – Michelangelo

 

 

Noble Sales Purpose

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How can you turn a good sales force into an exceptional sales force?

It doesn’t matter if you are a sales force of one or there are hundreds on your sales team, there is one driving factor that all top sales producers have. Lisa Earle McLeod, a former top sales professional for Proctor and Gamble, sales researcher and author of “Selling with Noble Purpose”, was commissioned by a large pharmaceutical company to determine what actions their top sales people were doing differently than their average sales people.

After 10,000 hours of research what she discovered was profound.  Her discovery has changed the sales process and can help you increase your sales or help you change what you are selling.  The discovery is that:

Sales people that have a noble sales purpose outperform sales people that work toward sales goals and money.

A noble sales purpose is the why behind the driving force of sales people.   The metrics of any business is important but only reflects what has happened.  Making a profit is important. Meeting sales targets is important. Sending more e-mails or making more calls is important to be a top performer.  The top business people do all those activities, but it is the why, that sales purpose that drives them to make the extra calls or send that extra e-mail.

If you focus only on how the customer can improve your bottom line that will come across in your dealings with those customers.  If in your sales meetings you only focus on metrics that will be translated to you customers.  Your customers will reflect that toward you in looking for the lowest cost and employees will leave for slight increases in pay or what they perceive as better working conditions.  Let’s discuss briefly sales purpose, goals and profits.

  1. Identify your noble sales purpose.  The noble sales purpose is what drives a person to make a difference.  It could be: making something safer, more valuable, improved life style, making their work easier or helping someone make more money.  You have to identify your passion.
  2. Goals are only a motivator to a point.  If you are a goal driven or a task orientate person then meeting metrics is important to you, but when you identify the why behind what keeps you motivated, you improve your ability to reach your goals.
  3. Profit is only a motivator to a point.  Yes, profits are important to operating a business, grow a business and provide for our families and employees but the why is the driving motivator.

To focus on serving your customers, you can begin by asking the question:

How will your customer be different as a result of doing business with us?
If you are having trouble thinking of reasons why a business should work with you and by working with you they will be able to improve, ask the following questions?

  1. How will they be safer?
  2. By doing business with you what is the impact on their families?
  3. Will you improve their lives?
  4. How will you help them serve their customers?
  5. Can you help your customers make more money?
  6. Can you help your customers be more efficient?

I recommend reading “Selling with Noble Purpose” for more information about building a sustainable sales team.

Question: How can you implement these ideas to increase your business? You can leave a comment by clicking here.

Quote of the Week: “You will get all you want in life, if you help enough people get what they want.” – Zig Ziglar

Are You Doing What is Essential?

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This is the season that can become extremely hectic if we are not deliberate in what we choose to do.  There is shopping for Christmas, gathering with family and friends, school events and plays at church.

To stay productive at the highest level the essentialist believes in cutting out everything but the most important.  Her job is to filter out most everything.

The Model for Essentialism is:

Less but Better

The essentialist thinks:    I choose to.   Only a few things really matter.   What are the trade-offs?

He pauses to discern what really matters.  Says “no” a lot.

Chooses carefully in order to do great work.  Feels in control. Gets the right things done.  Experiences joy in the journey.

If you don’t prioritize your life, someone else will.

The Payoff

The reward for saying no, to almost everything is doing more of what really matters in work and life.  As you go through this very busy time of year choose what is the most important.

Question of the week:  What can you cut out of the life to do what is important?

Quote of the week:  “The way we measure productivity is flawed. People checking their BlackBerry over dinner is not the measure of productivity.” –  Timothy Ferriss